Offer more to existing clients

Business owners get excited about new clients. Ring the bell. Celebrate the sign-off. And rightly so. After all, they have a sexiness and appeal that captivates owners. There is an energy surge as they capture our attention and focus.

But what about your existing client base?

Those that have come before?

Older clients can be treated as familiar; part of the landscape. We serve them and forget because we think we know them. We stop asking them questions and more importantly, we stop listening to them.

It hurts when they leave.

Don’t ignore the ones you love

There is always more you can offer them. More you can learn from them – if you ask the right questions, gather the right feedback, identify the right pain points and frustrations.

This will not only ensure that you continually offer your clients top level service, but will possibly uncover new opportunities you may not have known were available.

Our strategic frameworks and research will always uncover more services you can offer your existing client base.

New services that your clients want. Will pay for.

Our MAPs – Marketing Action Plans – will show you how to deliver them profitably.

Other Services

Invaluable to the growth of my business

After being in business for 3 years it felt like we hadn’t quite created an identity for the business and what we do for clients. We also had issues in communicating to potential referral sources how we can benefit them and their clients.

delivering Results took us back to the fundamentals of marketing and then created the communications for the business to help with the ‘sales’ process and reduce this cycle to almost half.

Since implementing these new sales tools we have also noticed a steep increase in referrals into the business from existing clients as well as new professional referral sources.

Alex and his team did not use a ‘one size fits all’ approach or a programme; using their experience and knowledge they created a tailored process and quality advice.

Overall, going through this process was invaluable to my professional development, the development of staff and the growth of my business and I would recommend that all owners go through this process with Alex and his team regardless of how long they have been in business.

JavaScript not installed

This website uses JavaScript to improve the user experience. The web browser you are use does not have JavaScript installed or is outdated. For the best browsing experience please open the website in a modern web browser with JavaScript installed, such as Google Chrome, Mozilla FireFox or Safari.